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Frequently Asked Questions

Q:

What is NOOVVO ?

A:

NOOVVO is a technology company that allows the user to order Professional Vehicle Cleaning services on-demand. Through our proprietary mobile Application, the user is able to select a mobile wash from detailers available in their area whenever, and wherever they choose, 24/7.

Q:

Why should I use NOOVVO?

A:

Noovvo is convenient, affordable and 24/7. Using Noovvo is choosing to waste less water. In support the underserved individuals in our community, Noovvo will donate 1 gallon of Drinkable Water on your behalf for each vehicle cleaned on the App.

Q:

Does NOOVVO really provide on-demand services?

A:

Yes it does! Once a user has downloaded the App, they can order a Professional Vehicle Cleaning with the click of a button. Yes, The best part is you don’t have to wait in line on your lunch break to sneak in a car wash. The moment you think about washing your vehicle, get on Noovvo App and select the mobile detailer of your choice. It’s that simple.

Q:

What is required of me to be a user on NOOVVO?

A:

The user must have a smartphone and credit or debit card. All payments will be processed within the app and secured by a bank level security.

Q:

When are detailers available to wash my vehicle?

A:

NOOVVO’s App was designed to cater to the user. It is an interactive App that allows the user complete flexibility. The user will be able to request a wash wherever they are whenever they want.

Q:

How do I select a Professional Vehicle Cleaner?

A:

The map view is designed to help you select the nearest Professional Vehicle Cleaner's. The List view is designed to help you the Professional Vehicle Cleaner's with the best prices and reviews.

Q:

Who will be washing my vehicle?

A:

The local detailer of your choice.NOOVVO offers the user its own independent rating system, in addition to the PVCs yelp rating.

Q:

WIll my vehicle be safe? How do you screen your detailers on the platform?

A:

Professional Vehicle Cleaners operating on the NOOVVO platform are subject to a rigorous Application process, including a background check, a 3 year motor vehicle driving record, and verification of all state and county licensing. In addition to the Professional Vehicle Cleaners insurance, NOOVVO has an umbrella policy covering every vehicle booked on the App and a $1,000,000 cyber liability policy

Q:

Can I get the same detailer I have had in the past?

A:

Yes, of course you can. The user is able to select a favorite Professional Vehicle Cleaner.

Q:

What if I have more than one car? Or a different type of vehicle, i.e. a boat or RV?

A:

Noovvo allows you to book a wash for as many vehicles as you wish.

Q:

What if my car has special needs ? Or is unique in some way that requires extra attention?

A:

No matter the scenario, NOOVVO will provide the user a competent and professional detailer to handle the job, large or small. We have high end luxury vehicles covered, as well. Communicate your concerns via the App or to the detailer upon arrival.

Q:

What is a pre-authorization charge?

A:

When a vehicle cleaning is requested, a pre-authorization charge is placed to ensure the card on file is valid. This charge will not go through, however, until your service is completed.

Q:

How and when do I rate a Professional Vehicle Cleaner?

A:

A rating is required within the App after each service.

Q:

Can I tip my washer?

A:

Great question! NOOVVO’s Professional Vehicle Cleaners provide high quality service and appreciate your gratitude.

Q:

What if a Professional Vehicle Cleaner asks me to book outside of Noovvo using cash?

A:

All orders are placed and payments processed within the App. Cash is not accepted. We are not liable in any form and our insurance does not cover any work done outside the App. Please notify Support immediately at info@Noovvo.com.

Q:

How often should I use Noovvo?

A:

We recommend a vehicle wash about every two weeks to maintain the car and its value.

Q:

When do I Apply a promo code?

A:

Promo codes can be applied upon ordering our services, or at checkout. Our promo codes are designed to help you save.

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